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When the site that has been developed by a web design studio is ready, a lot of customers think that they may relax at this stage – things are going swimmingly. However, any website needs regular content update. You should also efficiently track and respond to the questions or complaints of the site visitors etc. What should the customer do with a ready site?
So when the web studio that performed website development hands over all necessary data for full-fledged website management (logins and passwords for access to the site, e-mail of the site, hosting administration panel etc) the customer becomes the rightful owner of the site and is completely responsible for its further destiny. Therefore one of the most important tacks is staff training; you should teach your employees to manage the corporate site. When the site visitors address the company employees with any questions concerning the site, it is very important that the employees are competent in these questions. That is why it is very important to come to know the particulars of any incomprehensible aspects of site management when you accept the ready site.
It is very important to create and save the copy of the site source code in case if you need to eliminate some defects or carry out redesign of your website in another web studio. You should also save various logins and passwords for access to the site and all its functions. Human memory is a quite unreliable storage for information of this kind. That is why the best solution is to write down required logins and passwords on a sheet of paper or in a computer file. However, you should keep in mind that such information is confidential, thus it should be hidden from unauthorized persons.
If the company site has an option of getting feedback from the clients, you company needs an employee who will be responsible for this feedback. Such employee should check the e-mail (it is desirable that he does it several times a day) and answer the clients' or partners' letters in the most efficient and precise way. He should be available for online communication with clients (Skype, ICQ etc) if necessary.
If you don't want your company site to just “hang” somewhere on the Internet, you should develop your site. If your company ordered only website development in a web studio, and decided not to order promotion of the ready site, the company should take care of website promotion itself. For that it is very important to thoroughly gather and analyze information about the site visitors. For example, you can ask the clients how they got to know about your company and thus determine an approximate number of customers who found your company thanks to its website.
Thus even having received a completely ready and functioning website you shouldn't think that the site will work and develop on its own. Any website needs maintenance on a regular basis.
If you have no time or opportunity to maintain your site yourself, you can submit a request for technical support of your site in web design studio WebStudio2U!
TAGS
web studio,
web design studio,
company site,
website development,
technical support,
website maintenance |
web studio 
